Returns and Exchanges
1. Do you accept returns and exchanges?
For online purchase only, if you are unsatisfied with your order, we accept return or request for exchanges within 7 days of receiving your parcel. Returns and exchanges will be accepted only on the following terms:
• Items for return or exchange must be in original condition (tag intact, brand new, unworn*, unwashed, and unaltered).
• Items may be tried but not used outdoors.
• Returned or exchanged products should be sent in their original condition and packaging (shoes must be returned with the original shoe box)
For hygiene reasons, the following products will not be accepted for returns and exchanges.
• Headwear/ balaclavas
• Inner wear
We will only process returns and exchanges for products which meet the above criteria. If you returned or exchanged a product which do not meet the above criteria, we will not be able to give you a refund or exchange and we may have to send it back to you (and ask you to cover the shipping costs).
2. How do I make returns/exchange online?
Step 1: Fill in the returns and exchange form here.
Step 2: Once submitted, our team will be in touch within 1-3 working days.
Step 3: Upon receiving the confirmation email/whatsapp from us, you may proceed to any post office or contact a courier service to send your parcel to us.
Step 4.: Revert with the tracking details to us so we know when to expect a parcel from you.
Step 5: After receiving your returned parcel and confirming that all terms & conditions are fulfilled, we will process your return/exchange within 1 working day.
3. Can I return an online order in-store?
Yes, you can visit our store within 7 days after receiving your parcel.
For more information about the terms and conditions of our return and exchange policy, please refer here.
4. Will I have to pay for returns/exchanges?
Yes. Return shipping costs will be borne by you. However, we do offer a one-time free shipping for non-promotional item exchanges.
5. Can I exchange an item instead of getting a refund?
Yes, you may choose to do so if we have the size/colour/model of the item you need in stock. Please indicate your preference in the return and exchange form.
6. Do you refund delivery charges for returns?
We do not refund delivery charges for returns and exchanges.
7. What should I do if I received a defective/incorrect item?
Complete the returns and exchange form within 7 working days of receiving your items and our customer service team will assist you.
8. What if I lost my receipt or order confirmation?
We encourage you to join our Ridelah Loyalty Rewards Program, where all your purchase history will be recorded.
9. How will I get my refund for online return?
You will receive your refund via the original payment method or as a credit note.