Shipping policy

 

 

Shipment Processing Time  

All orders are processed within 3 working days. Deliveries do not occur on weekends or public holidays. Should there be any unexpected delays on your delivery, you will be notified through email, Messenger, or Whatsapp.  

 

Shipping Rates and Delivery Estimates 

Shipping charges for your order will be calculated and displayed at checkout page.  

Order	Delivery Service	Location	Cost	Estimated Delivery Time (after receiving tracking number)
Gloves/ T-Shirt/ Accessories	Standard	West Malaysia	RM25	3-10 working days
Jackets/ Trousers/ Backpack/ Shoes	Standard	West Malaysia	RM50	3-10 working days
Gloves/ T-Shirt/ Accessories	Standard	East Malaysia (Kuching & K. Kinabalu)	RM70	3-10 working days
Jackets/ Trousers/ Backpack/ Shoes	Standard	East Malaysia (Kuching & K. Kinabalu)	RM140	3-10 working days

*You may contact us at dainesekl@tenthousandholdings.com if your location is not written here  

 

Free Shipping  

We offer free shipping to destinations in West Malaysia for regular priced item orders above RM1,500. 

 

Shipment to P.O boxes 

We are unable to deliver to P.O box address. 

 

Damages  

Ten Thousand Holdings Sdn Bhd is not liable for any products damage or lost shipping. However, should you opt to purchase the insurance during check-out, we will be able to assist on the process with the shipment courier if you received your order damaged. Kindly email us at dainesekl@tenthousandholdings.com. Please note that we do not guarantee the outcome.  

 

Order Confirmation and Order Tracking  

Order confirmation will be sent out within 24 hours (excluding weekends and public holidays) and shipped out within 3 working days. You will receive an order tracking number via email after the shipment has been sent out. Should you have queries regarding your orders, you can email us at dainesekl@tenthousandholdings.com. 

International Shipping Policy  

We currently do not ship outside of Malaysia. You may contact us at dainesekl@tenthousandholdings.com if you have further questions regarding to international shipping. 

 

Returns Shipping  

To make a return, attach the completed return note from your confirmation email with your item in the box. The cost of returns shipment is responsible by the customers.  

For any returns, please read through the Return Policy.

You should consider using a trackable shipping service and/ purchasing the shipping insurance for any returns. We do not guarantee that we will receive your returned items.  

Please contact dainesekl@tenthousandholdings.com if you have any queries.  

 

Outskirt Delivery Area (ODA)

Click here for the list of Outskirt Delivery Area.