All products purchased from Ridelah.com, in-store, or via the Ridelah 2.0 App are covered for manufacturing defects under the following terms:

• Dainese products:
  Covered by a 1-year warranty from the date of purchase.
• Spark products:
  Covered by a 1-month warranty from the date of purchase.
• Gore-Tex garments (excluding footwear):
  Covered by a 5-year warranty for membrane-related waterproofing defects.
  All other defects are covered by the standard 1-year warranty.
• Pro-Armor and Pro-Shape components:
  Covered by a 3-year warranty for manufacturing defects.

Warranty Exclusions:

• Item purchased at 40% discount or more are not covered under warranty.
• Products without a product label are not eligible.
• Undergarments damaged due to Velcro contact or abrasive surfaces are excluded from warranty coverage.

Manufacturing defects in clothing refer to issues or faults that occur during the production process of garments, which can affect their quality, appearance, and functionality.

Regular wear and tear, damage caused by the wearer, or changes that happen to the garment after purchase are NOT considered manufacturing defects. responsibility.

You are not required to carry out any registration to activate warranty.

Purchases made on our website, Ridelah App or from our store will automatically be covered by the warranty through registration in our Ridelah Loyalty Rewards Program.

Step 1: Contact us via WhatsApp at +603 7932 3459 for online/walk-in warranty service.

Step 2: Our Sales Consultants will conduct a basic diagnostic or waterproofness test on the product.

Step 3: If the diagnostic reveals manufacturing defects or waterproofness issues, we will initiate a warranty claim with the Dainese After Sales team.

Step 4: Complete the warranty claim form. 

Step 5: The Dainese After Sales team will further assess the product, which may take 7 – 21 workings days or more, depending on the product’s conditions.

Step 6: If the product is repairable, Ridelah will cover the repair charges and return it to the customer.

Step 7: If the product has manufacturing defects or waterproofness issue, a one-to-one replacement will be provided to the customer. Please be aware that warranty claims for discontinued products or items not currently in stock will be compensated with a Credit Note. This Credit Note is valid for 6 months from the date of warranty approval and can be used for future purchases. Please note that refunds are not available for warranty claims.

Step 8: You will be notified of the warranty result via phone call. Customers must claim the warranty product within 30 days by walk-in.