Shipping & Delivery
1. What are your delivery options?
a. Store Pick-Up at Dainese Kuala Lumpur
Self-collection is complimentary, and you will receive a notification via email when your order is ready for pick up.
b. Can I arrange Lala move or Grab delivery if I choose store pick-up my order?
Yes, you can! After receiving the email notification for pick-up readiness. You can share the driver’s or rider’s details with us via WhatsApp.
Please note that this option is not available during online sales campaigns
c. Home delivery
For online orders or in App Purchase, we deliver using DHL e-commerce.
2. How long does it take to ship out items once payment is made?
Orders will be processed and shipped out within 3 working days. Once your item has been shipped, you will receive the tracking number via email.
3. How long does it take to receive my order?
For orders within Malaysia, the delivery time is 3 to 10 working days, vary depending on destination.
However, delivery times might take up to 14 working days or more during public holidays, sales campaigns and festive periods.
4. Where do you ship? What are the international delivery options?
We currently provide shipping services within Malaysia. If you would like to arrange international delivery, please contact us via email at email@example.com or reach out to us through WhatsApp at +603 7932 3459.
Kindly provide your delivery address and the details of the items you wish to purchase.
Our dedicated customer service team will be happy to assist you. Please note that international shipping may be subjected to import duties.
5. How much does shipping cost for my order?
To determine the accurate shipping costs for your order, please enter your address on the checkout page. The shipping cost will be calculated based on your specific location and is applicable for local delivery only.
6. What do I do when my tracking number is not working?
You can reach out to us at firstname.lastname@example.org or via WhatsApp with your order number for us to further assist you.
7. What should I do when my tracking indicates ‘parcel got sent back to the sender’?
In case you did not manage to receive your item due to a failed delivery, you can contact DHL eCommerce at +603 2779 2300 for further assistance. If you encounter any complications or need to arrange a redelivery, please reach out to us at email@example.com.
Please note that re-shipping fees may apply in such cases.
8. My tracking number shows that my parcel has already been delivered, but I have not received it yet.
Contact us immediately at firstname.lastname@example.org or WhatsApp us and we will assist you with your missing parcel.