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How to shop at Ridelah?

Step 1: Find a product you like
Step 2: Add to cart
Step 3: Login/ Register for an account
Step 4: Proceed to make payment
Step 5: An order summary will be sent to your email and stored to your account
Step 6: Track your order via the tracking link set to you.
Step 7: Wait for your order to arrive at your doorstep!

Do I need to register for an account to shop?

Registration is required for warranty validity. By registering with us, you agree to participate in our Ridelah membership program.

Can I cancel my order after it has been processed?

Our warehouse moves fast to ship your orders as soon as they are confirmed. Any changes after an order have been processed is no longer possible. If your order is pending and you would like to cancel your order, a full refund will be made.

How do I cancel my order?

Call us at +603 793 23459 (Monday to Saturday 11:00 to 18:00) or send an email to dainesekl@tenthousandholdings.com and inform us of your order number.

How do I know my order status?

You may check ‘My account’ for your latest order updates. You will receive email updates for order status.

What should I do if I do not receive confirmation email within 24hours?

You can contact us at dainesekl@tenthousandholdings.com to help locate your order.

Can I reserve an item?

We do not accept reservations for products.

Can I place orders for items which are out of stock?

Please email dainesekl@tenthousandholdings.com with the name of the item, colour and size you are interested in; our customer service team will help you out.