RETURNS AND EXCHANGES

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Returns & Exchanges

Do you accept returns?

If you are unsatisfied with your purchase, we accept return or request for exchanges within 14 days of receiving your delivery. Returns and exchanges will be accepted only on the following terms:

      • Items for return must be in original condition (tag intact, unworn*, unwashed, and unaltered).
      • Items may be tried but not used outdoors.
      • Returned products should be sent in their original condition and packaging (shoes must be returned with the original shoe box)

For hygiene and other reasons, the following products will not be accepted for returns and exchanges.

      • Headwear/ balaclavas
      • Inner wear
      • Socks

We will only process returns and exchanges for products which meet the above criteria. If you returned a product which do not meet the above criteria, we will not be able to give you a refund or exchange and we may have to send it back to you (and ask you to cover the shipping costs).

How do I make returns?

1. Fill in the returns form here.
2. Once successfully filled in, you will receive an email with a return tracking note.
3. Upon receiving the returns note, you may proceed to any post office or contact a courier service to send your parcel to us.

Will I have to pay for returns/exchanges?

Yes. Return shipping costs will be borne by you.

Can I exchange an item instead of getting a refund?

We are not able to offer an exchange on returned items and all returned items will be refunded once they have been received by our warehouse. If you need a different size or colour of an item, then you will need to place a new order.

Do you refund delivery charges for returns?

For returns, delivery charges are non-refundable.

Do you accept exchanges?

No. We only replace items which are defective or incorrectly sent. If you need a different size or colour of an item, you will need to make a return and place a new order.

What should I do if I received a defective/incorrect item?

Email us within 7 working days of receiving your items at: dainesekl@tenthousandholdings.com and our customer service team will assist you.