SHIPPING AND DELIVERIES

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Shipping

Delivery Options:

1. Store Pick-Up at Dainese Kuala Lumpur

Self-collection is complimentary and you will receive a notification when your order is ready for pick up. 

2. Home delivery

How long does it take to ship out items once payment is made?

Orders will be processed and shipped out within 3 working days. Once your item has been shipped, you will receive the tracking number via email.

How long does it take to receive my order?

For orders within Malaysia, estimated 3 to 10 working days.

Where do you ship?

We currently ship within Malaysia. If you do not see your location during checkout, you can email us at dainesekl@tenthousandholdings.com.

How much does it cost to ship my order?

You may refer to the table for estimated shipping costs within Malaysia.

Items

Location

Cost

Gloves/ T-Shirt/ Accessories

West Malaysia

RM25/box

Jackets/ Trousers/ Backpack/ Shoes

West Malaysia

RM50/box

Gloves/ T-Shirt/ Accessories

East Malaysia

(Kuching & K.Kinabalu)

RM70/box

Jackets/ Trousers/ Backpack/ Shoes

East Malaysia

(Kuching & K.Kinabalu)

RM140/box

What do I do when my tracking number is not working?

You can reach out to us at dainesekl@tenthousandholdings.com with your order number for us to further assist you.

What should I do when my tracking indicates ‘parcel got sent back to the sender’?

In case you did not manage to receive your item due to a failed delivery, contact us at dainesekl@tenthousandholdings.com to arrange redelivery. Re-shipping fees may apply.

My tracking number shows that my parcel has already been delivered, but I have not received it yet.

Contact us immediately at dainesekl@tenthousandholdings.com and we will assist you with your missing parcel.

What are the Outskirt Delivery Areas?

Click here for the list of Outskirt Delivery Area.