Refund policy

 


Items may be returned within 1 weeks (7 days) from the date of receipt of the delivery.


They must be:

      • in original condition;
      • unworn (items may be tried on for size but not used);
      • unaltered;
      • unwashed;
      • with all tags in place;
      • returned in original packaging.

    If 30 days have elapsed since your purchase, we will not be able to offer you a refund or an exchange.

    We will only process returns for products that meet ALL the above criteria. If you returned items that do not meet the above criteria, we will not be able to give you any refund. The item(s) will be sent back to you and you may have to cover the shipping costs.


    Several types of products cannot be returned. They are:

        • Balaclavas and caps;
        • Innerwear (base layers);
        • Socks;
        • Sliders (shoulder, elbow, knee, and boots).

    Additional non-returnable items:

        • Gift cards.

    Any shipping fees paid will not be refundable.

    Items marked “on clearance” are not refundable.

    Online purchases cannot be returned at the physical store and must be processed through the Return page online. Please see FAQ for the returns process.

    We are not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse and inspected. If you need a different size or colour of an item, please place a new order.

     

    Refunds

    We will notify you once your returned item is received and inspected. We will also notify you of the approval or rejection of your refund.

    If your refund is approved, a credit will automatically be applied to your credit card (if this is your original method of payment) or via bank transfer within 5 working days.

     

    Late or missing refunds

    If you have not received your refund yet after it has been approved, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.

    If you have done all of this and you still have not received your refund, please contact us at admin@tenthousandholdings.com.

     

    Exchanges

    We only replace items if they are defective or incorrectly sent.  If you need to request an exchange, please email us at dainesekl@tenthousandholdings.com.

     

    Shipping

    To return your item, print out the return note from the confirmation email which you will receive on the Return page and include that with your item in the box.

    You will be responsible for your own shipping costs.

    If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.



    RETURN AN ITEM